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Company Policy


Orders may be placed online, by phone (305-696-0419), fax (305-696-0461), email ([email protected]), or by US Mail. All major credit cards are accepted. We also accept money orders, business checks, wire transfers, and cashier’s checks, PayPal Checkout, Google Checkout. For personal checks, please allow a minimum of 7-15 business days for processing. All prices are set without shipping and handling fees, unless otherwise indicated.
Florida residents will be assessed 7.00% sales tax.
Prices and merchandise are subject to change without notice. FAAC Gate Openers, Corp. is not responsible for typographical or photographical errors.

Orders are process Monday – Friday, 8:30 A.M. – 5:30 P.M., Excluding Holiday’s.  In Stock orders will leave our facility within 24 hours of receiving cleared payment.  If items are not in stock, the merchandise will either ship directly from manufacture or there will be a lead time of 3-5 business days until we receive merchandise at our facility. FAAC Gate Openers will use UPS, FedEx, or USPS as a shipping carrier. We will use any of these three carriers without notice. If customer would like a specific carrier, please notify in the special instructions section of the checkout process.

Larger items (usually over 75 lbs.) are shipped by common carrier only, and are not available for expedited shipping. If merchandise / item(s) are in stock, it will ship within 24 hours.  Delivery times may vary due to weather conditions, terminal locations, and / or other circumstance. FAAC Gate Openers will not be reasonable for any delay of delivery times once item has left our facility or from manufactures facility.

We strongly recommend that all merchandise be inspected at time of delivery. If there is visible damage, please refuse the shipment and contact our customer service, Support@[email protected], as soon as possible. Further, we also strongly recommend that all customers fully inspect merchandise within 24 hours of delivery. If there are any problems with your order, please contact our customer service, Support@[email protected], as soon as possible. Any warranty issues or defective merchandise are covered by the respective manufacturer.
The original purchaser has a period of 15 days from date of delivery to return any item purchased for a refund. There will be NO RETURNS OR REFUNDS on Circuit Boards. Refunds are calculated by a Subtracting 30% Restocking Fee of item(s), Less shipping and Handling, provided the merchandise is in new, resalable condition and returned in the original, undamaged packaging. No used merchandise will be accepted. Unless the merchandise is shipped in error, customer is responsible for outgoing freight cost as well as return freight cost. The cost of the shipping will be deducted from the credit, which the customer is entitled to upon receipt and inspection of the returned item(s). Acceptance of merchandise is final only after inspection. All warranty books, instructions manuals, parts and accessories must be included as well as the original box in which the item was shipped. To protect the original factory box from any additional shipping damage, please place it inside another carton for return shipping. No Shipping Labels or any other labels are to be placed on Factory Package. No Refund will be issued if Labels are placed on the factory box.

Larger items (over 75 lbs or on a pallet) will be shipped by common carrier (truck). If the item is being shipped to a residential location, a residential delivery charge may apply and is the responsibility of the customer. This includes an order being shipped to a "business" that is being operated from a residence. All truck shipped  items are "Tail-Gate Delivery Only. Customer are responsible for unloading the item(s) from the truck and transporting the item(s) into their resident/business. Truck driver will not assist in off-loading items. In the event the customer does not have a loading dock or forklift, the freight company may be able to provide lift gate service, upon request, however, additional fees will apply.
In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and the restocking fee. In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.
For common carrier deliveries, we recommend that the merchandise be inspected BEFORE providing signature of acceptance. As a safeguard, we also strongly recommend that signature be “subject to inspection.” This way, if there is concealed damage that is not visible at the time of delivery, it allows for stronger recourse with the respective freight company. If there is any apparent damage, please report the delivery as damaged and refuse shipment.

In no way is the "Price Match" intended to be a guarantee that we will be able to match all prices. Some companies will choose to sell a product below our cost, or at a level of profit that is below our absolute minimum. In the event that this occurs, we will notify you, the customer, that we regret we cannot match this particular price.

FAAC Gate Openers, Corp may choose to cancel an order if there is a typographical error on price, with price being less then purchasing cost.   A full refund will be issued if both, FAAC Gate Openers, Corp. & Customer, you, cannot come to an agreement in new set price.

All materials contained within this site are subject to ownership rights of FAAC Gate Openers, Corp. except that material which is already subject to the ownership rights of the manufacturers of the products herein.